Refund policy

Returns

Our return policy lasts 30 days. If 30 days have passed since you received your order, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition you received it. It must also be in its original packaging. If an item has been used, damaged, or excessively handled, we may reduce your refund amount.

Please contact us before sending any return so we can confirm your return option and provide instructions.

How to initiate a return

Whether we accept a return or cancellation request depends on the terms above and your rights under applicable law.

Please contact us before returning any item. Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damaged items and problems

Please inspect your order upon receipt. If an item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain items may not be eligible for return, as described in the return terms above or as indicated on the product listing at the time of purchase. If you have questions about whether a specific item can be returned, please contact us.

Exchanges

Please contact us about exchange options before returning an item.

EU returns and cancellations

If you are a consumer in the EU and purchase goods online, you have the right to cancel your order for any reason within 14 days of receiving the goods, unless an exemption applies.

After notifying us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancellations within 14 days of learning about your cancellation, though we may withhold the refund until we receive the returned goods or proof that you have sent them back.

For eligible cancellations, we will refund the product price and standard delivery costs (if you paid for delivery). We are not required to refund any additional amount paid for expedited or premium delivery beyond standard delivery costs.

UK returns and cancellations

If you are a consumer in the UK and purchase goods online, you have the right to cancel your order within 14 days of receiving the goods, unless an exemption applies.

After informing us that you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancellations within 14 days of receiving the returned goods or proof that you have sent them back.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, the refund will be issued to your original payment method unless stated otherwise. Your bank or payment provider may need additional time to process and post the refund.

If you have not received your refund within a reasonable time after approval, please contact us.

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact us

To request an order cancellation, initiate a return, check on a return, ask about an exchange, or report a damaged item, please contact us at keikwongwu1991@gmail.com.